Privacy Policy

Below is a privacy policy tailored to Austyn, a Lagos-based clothing and footwear store. It uses the contact details you provided.

AUSTYN PRIVACY POLICY

Last Updated: August 8, 2026

At Austyn, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, or purchase our products.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your information.

ABOUT AUSTYN

Austyn is a fashion and lifestyle store based in Lagos, Nigeria.

We sell clothing from our own Austyn brand, as well as sneakers, slides, and selected fashion products from other brands.

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect information such as:

We may also automatically receive certain technical information when you use our website, such as your device type, browser, IP address, and information about how you interact with our website.

• Full name
• Email address
• Phone number
• Delivery or billing address
• Order and purchase information
• Payment-related information necessary to process your order
• Information you provide when contacting customer service
• Product preferences and other information you voluntarily provide

HOW WE USE YOUR INFORMATION

We may use your information to:

We will only use your personal information for legitimate purposes and in accordance with applicable law.

• Process and fulfill your orders.
• Arrange delivery of purchased products.
• Process payments and refunds.
• Communicate with you about your orders.
• Respond to questions, complaints, or customer-service requests.
• Provide information about our products and services.
• Improve our website, products, and customer experience.
• Prevent fraud, abuse, and unauthorized activity.
• Maintain the security and functionality of our website.
• Comply with applicable legal and regulatory obligations.

PAYMENT INFORMATION

When you make a purchase, payment information may be processed by third-party payment providers.

Austyn does not need to store your complete payment-card details when those details are processed directly by an authorized payment provider.

Third-party payment providers may have their own privacy policies and terms governing how they process your information.

SHARING YOUR INFORMATION

We may share relevant information with trusted service providers when necessary to operate our business, including:

We do not sell your personal information simply for the purpose of selling your information to third parties.

• Payment processors
• Delivery and logistics providers
• Website and technology service providers
• Customer-support service providers
• Professional advisers where necessary
• Government authorities or law-enforcement bodies where required by law

MARKETING COMMUNICATIONS

If you choose to receive marketing communications from Austyn, we may contact you about new products, collections, promotions, sales, or other updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to help the website function, remember preferences, understand website usage, improve performance, and provide a better shopping experience.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

DATA SECURITY

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account and personal information, including keeping passwords and account details confidential.

HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When personal information is no longer required, we may securely delete or anonymize it where appropriate.

YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights regarding your personal information, including the right to:

Some rights may be subject to legal limitations or exceptions.

To exercise a privacy right, contact us using the information provided below.

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request information about how your personal information is processed.

CHILDREN’S PRIVACY

Our website is not intended to knowingly collect personal information from children without appropriate authorization where required by law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social-media platforms, payment providers, or other services.

Austyn is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party services you use.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

CONTACT US

If you have questions about this Privacy Policy or how Austyn handles your personal information, you can contact us:

Austyn

Email: Austyncollections@gmail.com

Business Address: Lagos, Nigeria

Phone: 08101575109

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© 2026 Austyn. All rights reserved.